If you paid the network fee and the status is still Waiting fee, give it 5 minutes. The payment page checks the chain on its own.
If it is still Waiting fee after 5 minutes, paste the transaction hash into the box on that payment page. You get 3 tries. The amount has to match the amount on the page.
When the network fee is seen, the status changes to Waiting transfer. When the tokens are sent, it changes to Paid.
If the hash box does not clear it, open the menu in your account, go to Payments, and use Support. Send:
- the wallet address you gave us
- the exact amount you sent
- the link to the transaction
- a screenshot from the wallet or the exchange